Question 1

How do I place an order on the website?

Accepted Answer

Select your items, add them to your cart and follow the checkout steps. Once payment is confirmed, you'll receive a summary email with your order number.

Question 2

Can I modify or cancel my order after checkout?

Accepted Answer

Contact us as soon as possible at contact@smalto.com with your order number. We'll do our best to amend it before it ships.

Question 3

What payment methods do you accept?

Accepted Answer

We accept credit cards (Visa, Mastercard, American Express) as well as bank transfer for certain orders. All payments are processed securely.

Question 4

Is online payment secure?

Accepted Answer

Yes. All transactions are encrypted and handled by certified payment providers; Maison Smalto never stores your card details.

Question 5

What are the delivery times?

Accepted Answer

Orders ship within 2 to 5 business days. Allow a further 2 to 4 days within mainland France, 3 to 6 days for Europe, and 5 to 10 days internationally.

Question 6

Is shipping free?

Accepted Answer

Shipping is free from €500 of purchase in mainland France, and from €800 for Europe. Below these amounts, shipping fees apply.

Question 7

How can I track my order?

Accepted Answer

A shipping confirmation email with a tracking number is sent as soon as your parcel leaves our workshops.

Question 8

How long do I have to return an item?

Accepted Answer

You have 30 days from receipt of your order to return or exchange an item, provided it is unworn, unwashed and in its original packaging.

Question 9

How do I make a return or exchange?

Accepted Answer

Email us at retours@smalto.com with your order number and the reason for the return; we'll guide you through the process.

Question 10

Are return shipping costs my responsibility?

Accepted Answer

Return shipping costs are confirmed on a case-by-case basis when you submit your request, depending on the reason for the return.

Question 11

How do I choose my size?

Accepted Answer

Check our size guide, which covers suits, shirts and trousers as well as how to take your own measurements. If in doubt, our customer service team is happy to advise.

Question 12

Do you offer alteration services?

Accepted Answer

Our partner ateliers offer alterations on certain pieces. Contact our customer service team to find out what's possible for your item.

Question 13

What is Maison Smalto's made-to-measure service?

Accepted Answer

Each made-to-measure piece is cut and assembled to your exact measurements, with a choice of fabrics and customisable finishes, in the finest French tailoring tradition.

Question 14

How long does a made-to-measure piece take to produce?

Accepted Answer

Lead times generally run to several weeks depending on the complexity of the design and the fabrics chosen. We confirm an exact timeframe when you place your order.

Question 15

How do I care for my Smalto garments?

Accepted Answer

Dry cleaning is recommended for suits and jackets. Always follow the care instructions on each garment's label to preserve its quality over time.

Question 16

How do I create a customer account?

Accepted Answer

Click "Sign in" then "Create an account" to enter your details. An account lets you track your orders and manage your personal information.

Question 17

Is my personal data protected?

Accepted Answer

Yes, your data is processed in accordance with our privacy policy and GDPR. See our dedicated page for more information.

Frequently Asked Questions

Orders & Payment

Shipping

Returns & Exchanges

Sizing & Measurements

Made-to-Measure

Care

Account & Privacy